State Farm® Insurance Agent Megan Koterba
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tim Wilson
November 25, 2024
"Great staff!"
"Thank you, Tim! We’re so glad you think our staff here at Megan Koterba State Farm is great. We’re here to help anytime you need us!"
Michaels Caskaddon
November 20, 2024
"My experience with this insurance company is the most wonderful and love of good people that work there buts off to help each of us and good coverage thank you state farm"
"Thank you so much, Michaels, for your kind words! We’re thrilled to hear about your wonderful insurance experience with our team. It means the world to us to know our hard work is making a difference. We’re here to provide you with great coverage and support whenever you need it. Thanks for being part of our State Farm family!"
Nicholas Reilly
November 5, 2024
"I had to share but another great experience with this office. Had several questions about new life Insurance and adjustments to my current homeowners. Melissa and her team again were very thorough professional and knowledgeable about their services and provided the best plans that are available and saved me money as well. Very pleased to be a client of this office."
"Thank you, Nicholas! We’re so happy to hear about your positive insurance experience with our office. It’s wonderful to know that Melissa and the rest of the team have gone above and beyond to address all your questions and concerns. We’re grateful to have you as a client and thrilled that you’re pleased with your home and car rates. Thank you for taking the time to share your feedback!"
Susan Holsclaw
November 4, 2024
"Meg and her staff are the absolute best! I switched from the insurance company I had after being involved in an accident and the person at fault had State Farm. I was treated much better by State Farm than my own insurance company, plus my rates for full coverage and renters insurance was lower than what I was paying with the old insurance. I could list multiple other situations where Meg and her office went above and beyond for me and were always very pleasant and helpful but check it out for yourself, It only takes a minute to call for a quote!"
"Thank you, Susan, for sharing your positive insurance experience with us! We’re thrilled to hear that our team exceeded your expectations and provided you with attentive, reliable service. It’s wonderful to know that switching to State Farm has been a positive experience for you, with better service and lower rates. We truly appreciate your recommendation and look forward to continuing to support you. Don’t hesitate to reach out if there’s anything more we can do for you!"
Jorge Herrera
September 19, 2024
"Riah, is very sweet and above all very informative, she alway give me the best customer service possible and explain any and all my concerns. I wish all the companies would greet and help the customer with this kind of great service. Keep the great job going"
"Riah & the rest of our State Farm Insurance team appreciate your kind words. Thank you so much for taking the time to share your positive insurance experience with us and the Charlotte community, Jorge!"
Robert Hansen
September 10, 2024
"One of the friendliest most convenient and always available insurance agency I have ever worked with. Every time I call the pick up quickly and Quickly solve my issues every time. Would happily recommend to friends and family."
"Hi Robert! Your kind words mean the world to us here at Megan Koterba State Farm, so thank you so much for sharing!"
Larisha Brown
September 10, 2024
"I want to thank them for always being professional and helping me with any insurance issues, especially with the DMV. Thank you so much."
"Thank you so much for taking the time to share your 5-star insurance review with us, Larisha! "
Yvonne Brand
August 30, 2024
"Thank you to both Melissa and Ryleigh for all that you do to help support me with my insurance needs. It is very much appreciated!"
"Hi Yvonne! Our whole State Farm team really appreciates the insurance shout-out! Thank you so much for sharing!"
Melissa Falbo
August 30, 2024
"Spoke with Ryleigh about life and health insurance and I was completely impressed with her knowledge! Went above and beyond expectations!"
"Thanks for the support, Melissa! We strive to go above and beyond for our State Farm family so your kind words mean the world to us! "
Ryleigh Futrell
August 30, 2024
"Melissa was so helpful and professional!!"
"Thank you so much for taking the time to share your positive insurance experience with our State Farm team, Ryleigh! This will make Melissa's day so we appreciate you sharing!"
Jason Carver
August 30, 2024
"Megan was amazing to work with on my auto policies!"
"We will always be there for you and all of your insurance needs, Jason! Thank you so much!"
Robin Stryker
August 26, 2024
"It was my extreme pleasure to be assisted today by such a professional, caring representative at our Insurance company. I explained our situation with our previous Prodvider who sent us a " renewal for renters insurance we had requested to be canceled shortly after we purchased it last year when They decided to drastically raise my husband's auto insurance rates!" I explained to Ms Melissa that the Representative at All care stated that " she saw a notation on our account to cancel the policy but they " never received a signature"? My husband paid in advance for an entire year of renters insurance and was due a large refund. Ms Melissa researched our policy and did indeed verify we opened a new renters policy and contacted All Care providing the necessary proof required. She was so sweet and understanding and helpful. We are so grateful for all her assistance in this matter. Thanks to her wisdom and investigation of our claim We were able to provide the other company proof that we did indeed change companies and are now waiting to resolve the over payment and receive our refund. I highly recommend All State to anyone bespecially after the caring personalized service we received today. I give her a 100! Very pleased"
"Your support means the world to us, Robin! Thank you so much for taking the time to share your awesome insurance experience with us. Our whole State Farm team appreciates the support more than you know! Thank you again, Robin!"
Geoffrey Vellano
August 16, 2024
"Knowledgeable and friendly staff that is always very helpful when i call. Very pleased with the rates I was given!"
"Geoffrey, thank you for the wonderful review! We are always here when you need us! "
Michelle Maxwell
August 15, 2024
"Incorrect expectations were set by the insurance agent. The driving record is NOT pulled during quotes as previously explained through text messages with Riya. The incorrect information has cost me a lot of TIME today as I needed to backtrack so I could reinstate with my current insurance company, all while having back to back conference calls all day. Please know your product before answering any questions."
"Thank you for taking the time to leave us a review. We make every effort during our initial conversation with customers to uncover any tickets or accidents so that we provide an accurate quote. Unfortunately, there are times when we do not have all of the necessary information upfront, and this causes a quote to not be accurate. Occasionally, customers misremember the dates of tickets or accidents when they are recalling events that happened up to 3 years ago. If you have any questions or wish to discuss this further please give the office a call. "
lamar smith
August 13, 2024
"Let me start with saying I'm so thankful that I reached out to you guys. Well. Thankful that you reached out to me. I got more than I Expected I've never had such a great customer experience. I actually what's happy to give you guys.This is my money LOL (RIAH) She needs a raise Awesome personality. Great customer service very punctual with returning phone calls. On point with the numbers she quoted answered every question I could possibly have and gave me more insight on things that I did not know about. Resulting in me purchasing more insurance then i Initially called in 4 And I am going to be telling other people about you guys in passing on the number. Thank you, thank you. Thank you. And I appreciate your guys service RIAH u go girl !"
"Don't thank us, thank you so much for taking the time to share your positive insurance experience with us, Lamar! We appreciate you placing your trust in us and we look forward to taking care of you and all of your insurance needs for many years to come. Thanks again, Lamar. Your support means the world to us!"
K Huntley
June 6, 2024
"I was helped by Riyah. She was amazing. When I submitted my inquiry, I was immediately contacted and was given very good insight about what my quote included and answered any questions I had. I have renters insurance already but now I’m excited to see what the bundle looks like. Thanks again!"
"Hey K! Thank you so much for taking the time to share your positive insurance experience with us. Riyah will really appreciate the support!"
MDub 1
April 22, 2024
"Professional, fast, and reliable! Thank you Keri!"
"Thank you for the great review! "
Randy Hall
April 18, 2024
"Excellent customer service"
"Randy, thank you for the great review! "
Josh Omeara
April 3, 2024
"Worked with Keri and she was fantastic! She was able to answer all of my questions in a timely manner. -thank you for all your help today Keri! Definitely recommend"
"Josh, thank you for the awesome review! I am so happy Keri was able to answer all of your questions! "
Nicholas Ortiz
March 14, 2024
"It has been a pleasure to work with this office! Keri was friendly and upbeat, patiently addressed my concerns, and was very flexible finding time to touch base with me. I highly recommend."
"Nicholas, thank you for the wonderful review! I am so happy Keri was so helpful! "
Kristina
March 4, 2024
"Legitimately the most unprofessional, inadequate group I have ever encountered in a professional setting. Correspondence is awful, when you can connect with a live person who isn't on lunch they're enjoying it through the entire call. This specific office has been plagued with unprofessional chaos from the moment I signed up. Sure, stay with State Farm but AVOID THIS AGENT AND OFFICE AT ALL COST."
"Kristina, thank you for taking the time to provide your feedback regarding our professionalism and correspondence. We take all customer reviews seriously and strive to continuously improve our services based on valuable input like yours. We apologize if our level of professionalism did not meet your expectations. We understand that clear and prompt communication is important, and we apologize if we did not meet those standards in your case. We will review our internal processes to ensure that we are providing the highest level of professionalism and responsiveness to all our customers."
Beth Van der Walt
March 4, 2024
"I LOVE working with Megan and her team. They have excellent customer service. They are super kind, friendly and incredibly focused on a positive customer experience. They will go out of their way to make sure your needs are handled appropriately. I'm so thankful to have found them!"
"Beth, thank you for the amazing review! I am so happy my team and I are able to help! "
Marlon
March 3, 2024
"Definitely not the kind of service I was expecting when I heard about the small business and personalized agents to assist. Not what I expected or experienced. I wanted to get home and auto which seem to be a great deal here, once I got everything set up and paid in full they could not get the name correct on the policy said they called to confirm the correct name and it was showing correct on their side and said once underwriting is completed that is when it will show but then I got the he auto policy papers I. The mail and the names were still incorrect. I had to call them about this matter again. At this point I received a new bill for the home insurance of a higher premium that was quoted, when I tried calling there was no answer maybe already closed so I called the 1-800 number for the website and I guess Jake was not available or could help me in any way and was trying to refer me back to the agents. When I do get in contact with the agents they had no idea what was going on or why or how I would have gotten a bill with a higher premium amount. So after 3 days they returned my call explaining why the increase, at that point I just cancelled all the policies, they said I’ll get the refund through the credit card that was used to pay, that didn’t happen I had to wait for 2 separate checks 2 weeks apart. I was very disappointed the amount they took for the 15 days of auto coverage but at this point it was no use trying to contact this agent about anything else I was just very happy to move on. They didn’t seem to be there for me when I needed them, not readily available for my needs, does not have in the information for my policy, does not have the ability to address my concerns."
"Marlon, thank you for bringing your concerns to our attention. We apologize if you feel that our service or communication fell short of your expectations and appeared unprofessional. We take your feedback seriously and strive to provide the highest level of professionalism in all interactions. Thank you for your feedback regarding your home insurance policy. We understand that receiving a higher premium than expected can be frustrating, and we apologize for any inconvenience this may have caused. Please allow us to explain the factors that can influence the cost of your home insurance policy. Insurance premiums are determined based on a variety of factors, including the value of your home, its location, the materials used in its construction, the presence of any security systems, and your claims history. These factors help us assess the risk associated with insuring your property and determine the appropriate premium. Once again, we apologize for any frustration this may have caused and appreciate your feedback."
Joseph Meyer
February 24, 2024
"Keri was amazing! I called in with such worry about paying an arm and a leg for insurance. She helped call me down and got me started with great policy that’s affordable!"
"Joseph, thank you for the amazing review I am so happy Keri was able to get you such an affordable policy!"
Steph
February 21, 2024
"Keri was great help with deciding which coverage I needed for my car insurance. A+"
"Steph, thank you for such a wonderful review! I am so happy Keri was able to help get you the coverage you needed! "