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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josh Omeara

April 3, 2024

5  out of  5 rating by Josh Omeara
"Worked with Keri and she was fantastic! She was able to answer all of my questions in a timely manner. -thank you for all your help today Keri! Definitely recommend"
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Nicholas Ortiz

March 14, 2024

5  out of  5 rating by Nicholas Ortiz
"It has been a pleasure to work with this office! Keri was friendly and upbeat, patiently addressed my concerns, and was very flexible finding time to touch base with me. I highly recommend."
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Kristina Cook

March 4, 2024

1  out of  5 rating by Kristina Cook
"Legitimately the most unprofessional, inadequate group I have ever encountered in a professional setting. Correspondence is awful, when you can connect with a live person who isn't on lunch they're enjoying it through the entire call. This specific office has been plagued with unprofessional chaos from the moment I signed up. Sure, stay with State Farm but AVOID THIS AGENT AND OFFICE AT ALL COST."
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Beth Van der Walt

March 4, 2024

5  out of  5 rating by Beth Van der Walt
"I LOVE working with Megan and her team. They have excellent customer service. They are super kind, friendly and incredibly focused on a positive customer experience. They will go out of their way to make sure your needs are handled appropriately. I'm so thankful to have found them!"
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March 3, 2024

1  out of  5 rating by Marlon
"Definitely not the kind of service I was expecting when I heard about the small business and personalized agents to assist. Not what I expected or experienced. I wanted to get home and auto which seem to be a great deal here, once I got everything set up and paid in full they could not get the name correct on the policy said they called to confirm the correct name and it was showing correct on their side and said once underwriting is completed that is when it will show but then I got the he auto policy papers I. The mail and the names were still incorrect. I had to call them about this matter again. At this point I received a new bill for the home insurance of a higher premium that was quoted, when I tried calling there was no answer maybe already closed so I called the 1-800 number for the website and I guess Jake was not available or could help me in any way and was trying to refer me back to the agents. When I do get in contact with the agents they had no idea what was going on or why or how I would have gotten a bill with a higher premium amount. So after 3 days they returned my call explaining why the increase, at that point I just cancelled all the policies, they said I’ll get the refund through the credit card that was used to pay, that didn’t happen I had to wait for 2 separate checks 2 weeks apart. I was very disappointed the amount they took for the 15 days of auto coverage but at this point it was no use trying to contact this agent about anything else I was just very happy to move on. They didn’t seem to be there for me when I needed them, not readily available for my needs, does not have in the information for my policy, does not have the ability to address my concerns."
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Joseph Meyer

February 24, 2024

5  out of  5 rating by Joseph Meyer
"Keri was amazing! I called in with such worry about paying an arm and a leg for insurance. She helped call me down and got me started with great policy that’s affordable!"
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February 21, 2024

5  out of  5 rating by Steph
"Keri was great help with deciding which coverage I needed for my car insurance. A+"
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Kameron Lejoy

January 19, 2024

5  out of  5 rating by Kameron Lejoy
"Meg was very nice and informative. Starting a policy can be a lengthy process but she made our hour long phone call feel like 10 minutes. Thank you Meg, Starbucks on me 😉"
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Janel Larter

January 19, 2024

5  out of  5 rating by Janel Larter
"Megan and staff are a wonderful team that go above and beyond to help their customers. During a difficult time of life, I am so thankful to have both a good insurance company AND a good agent office!"
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Lona Biggerstaff

January 18, 2024

5  out of  5 rating by Lona Biggerstaff
"Friendly, attentive, answered all questions. Reasonable rates. Good coverage. Looking forward to doing business with this office."
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Jayson Carey

January 9, 2024

5  out of  5 rating by Jayson Carey
"Switched from GEICO to State Farm and saved $400 a year. Keri made it fast and simple."
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Katherine Wong

January 3, 2024

5  out of  5 rating by Katherine Wong
"It's been a great experience working with State Farm car insurance and the claim department. Most recently, I spoke with Eli Goodman. Although it was my 2nd attempt trying to reach my insurance agent, he quickly processed what I needed and were able to answer all my questions. Thanks to all the professional teams at State Farm! The only suggestion for improvement is that State Farm needs to improve on their wait time when calling the claim department. The wait is usually a minimum of 1+ hours."
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Tracy Dillingham

January 2, 2024

5  out of  5 rating by Tracy Dillingham
"Eli, as well as other agents, are attentive to the needs of the client. I have been a client for many years. Every time that I call in or have had a claim it is always handled. I rate this team as 5 stars!"
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David Kukharets

January 2, 2024

5  out of  5 rating by David Kukharets
"Keri was a tremendous help navigating through all the coverages and options. She made this a very quick and easy process and very knowledgeable"
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rosilee butler

January 2, 2024

5  out of  5 rating by rosilee butler
"Love the family at State Farm Wonderful to work with,if you have any subject or questions ,they will help you ❤"
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Daniel Biddle

December 22, 2023

5  out of  5 rating by Daniel Biddle
"Very helpful and friendly service."
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Bill Hartsell

December 19, 2023

5  out of  5 rating by Bill Hartsell
"Spoke with Keri today. An excellent agent representing State Farm insurance companies. She had spoken with me about a month ago about some quotes for autos and renters insurance. I had almost forgotten about our conversations when she touched base with me, ready with her quotes. We made a deal. She was very open and laughed at my jokes. Corny as that may sound, I like people who have a sense of humor. Plus she under cut the price of what I was paying and managed to toss in a bundled package for less than I was paying for just my auto insurance with another company. For the same coverage all the way around. Go Keri!!!"
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noah phelps

December 14, 2023

5  out of  5 rating by noah phelps
"Meg was incredible!! Super helpful and super friendly"
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m Forrest

December 8, 2023

5  out of  5 rating by m Forrest
"Ever since I moved to Charlotte, these people have been completely amazing. They are always on point they always make sure I have the lowest insurance out of everybody. They take care you there like family I would definitely recommend them to anybody that I run across and I mean anybody."
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ricky b

December 7, 2023

5  out of  5 rating by ricky b
"Eli helped me with a new vacation home insurance quote. Quoted, paid and receipt follow up all in a very short time frame today! Thank you for being prompt and professional!"
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Raffaele Bruno

November 21, 2023

5  out of  5 rating by Raffaele Bruno
"Great experience, super helpful staff, very knowledgeable and helped me save money"
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Hokie Lee

November 17, 2023

5  out of  5 rating by Hokie Lee
"Meg was so helpful and patient to explain me everything ever time I asked question even it took time and hard to understand a poor spoken English man like me. I would say Meg is a very good person for this such kind of service. Thank you."
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james carter

October 31, 2023

5  out of  5 rating by james carter
"Amazing customer service. Everything you would want in your insurance company. Thank you for your patience knowledge and reassurances."
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Stephanie Moore

October 27, 2023

1  out of  5 rating by Stephanie Moore
"I have a policy with State Farm in which my husband is listed as just a DRIVER. My husband called abt adding a new vehicle to HIS policy. Since that policy had motorcycles on it there was no bundle savings for him. For some reason Lacie Harris brought up my policy then his vehicle was added to MY POLICY without speaking to me at all. She didn't know if we were going thru a divorce, separation or anything. She didn't even know if he was really my husband. Bottom line...She should have spoken to me and gained my approval before adding anything to MY POLICY. I pay tht bill which is auto drafted from my acct mthly not his. I don't have a problem with the new vehicle being added but it's how it was done. I was not going to say no but I TRUSTED this company with my business and policy but to add things and not confirm or talk to me abt it is unexceptable. It was not my husband's place to talk to me abt it it was hers to do before she added anything. She should have asked to speak to me, explain it then gain my ok. To be the OFFICE MANAGER I would think she should know better. I work in customer service with peoples accounts everyday and this is NOT what you do. You are supposed to protect my acct and information. I have a life insurance policy for my son, when he turned 18 it was turned over to him. Even though I am the beneficiary and still paying for the policy State Farm WILL NOT tell me anything abt it. Now how can you just add things and not talk to me the policy owner. I'm confused on this one but I will be looking for another insurance company and moving ALL of our policies thanks to Lacie Harris. I did call the office and spoke with a nice young lady I believe her name was Carry (not sure). She apologized but it was not on her. Lacie has yet to reach out to me. At this point she doesn't have to. State Farm I have been doing business with you for over 25 years and NEVER experienced anything like this before. I'm truly disappointed. Looking over my policy my husband isn't even listed as a driver as he was supposed to be."
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Sara Calarco

October 23, 2023

5  out of  5 rating by Sara Calarco
"All I can say is WOW! We’ve been dealing with Meg for our insurance needs lately and she is a breath of fresh air, especially compared to NY insurance agents. She is probably the kindest person EVER! So patient, sweet, and funny! She’s very thorough and professional and answers every single question helpfully. We are excited to work with her and we’re extremely glad we found her!!!"